Terms of Service

Last Updated: Aug 20, 2026

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Introduction and Acceptance

Welcome to GentFlo. These Terms of Service ("Terms") govern your access to and use of the website gentflo.com and the AI-powered marketing platform (collectively, the "Service") provided by GentFlo.

By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy (AUP), and our Data Processing Agreement (DPA). If you do not agree to these Terms, you must not use the Service.


Accounts and Registration

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized access to or use of your account.


The GentFlo Service and AI Agent

GentFlo is an AI-driven revenue agent that autonomously builds, manages, and optimizes marketing funnels, lead generation sequences, and advertising campaigns based on the "Mission Brief" you provide.

Autonomy Modes and Delegation of Authority

You control the level of autonomy granted to the GentFlo Agent by selecting one of three Autonomy Modes in your workspace settings:

  • Supervised Mode: The Agent generates suggestions and queues them as pending tasks. No action is executed or published until you explicitly approve it.

  • Notify Mode: The Agent executes actions immediately and sends you a notification detailing what it did. Actions can be rolled back within 24 hours.

  • Autonomous Mode: The Agent executes actions silently without prior notification, providing you with a weekly summary digest.

Assumption of Risk: By selecting Notify or Autonomous modes, you explicitly authorize the Agent to take actions on your behalf—including but not limited to publishing live web pages, sending emails and SMS messages to your leads, and modifying advertising campaigns. You assume full responsibility for the outcomes of these autonomous actions. It is your responsibility to select the Autonomy Mode that aligns with your risk tolerance and to monitor the Agent's activity logs.

AI-Generated Content and Disclaimers

The Service utilizes artificial intelligence to generate text, code, page layouts, email sequences, and advertising copy.

  • No Guarantee of Accuracy: AI models can produce inaccurate, inappropriate, or "hallucinated" information. We do not warrant the accuracy, completeness, or suitability of any AI-generated output.

  • User Review: Especially when operating in Notify or Autonomous modes, you are responsible for ensuring that AI-generated content complies with your brand standards, legal requirements, and third-party platform policies before it is distributed to the public.


User Responsibilities and Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with our Acceptable Use Policy (AUP). Specifically, you agree that:

  • Consent and Anti-Spam: You have obtained all necessary consents and permissions from your leads before using GentFlo to send them emails, SMS messages, or WhatsApp messages. You will comply with all applicable anti-spam laws (e.g., CAN-SPAM, GDPR, CASL).

  • Prohibited Content: You will not use the Service to generate or distribute illegal, deceptive, fraudulent, or abusive content.

  • Account Suspension: We reserve the right to suspend or terminate your account immediately, without refund, if you violate the AUP or use the Service to send spam or engage in fraudulent activities.


Advertising Platforms and Financial Liability

The Service includes an "Ads Agent" that integrates with third-party advertising platforms (e.g., Meta, Google, TikTok) to create and manage ad campaigns on your behalf.

  • Platform Compliance: You are solely responsible for ensuring that your ad creatives, targeting, and landing pages comply with the terms of service and advertising policies of the connected third-party platforms. GentFlo is not liable for ad account suspensions, bans, or rejected campaigns resulting from your content or business model.

  • Ad Spend Liability: GentFlo does not collect or hold your advertising budget. All ad spend is billed directly to you by the third-party advertising platforms. While the Ads Agent includes "circuit breakers" (e.g., daily spend caps, ROAS reversion thresholds) to help manage budgets, GentFlo is not financially liable for any advertising costs incurred on third-party platforms, including overspend caused by API latency, platform-side billing delays, or user-configured budget limits.


Fees, Billing, and Payment

  • Subscription Fees: The Service is offered in various tiers (Free, Pro, Team, Enterprise). Paid tiers are billed on a monthly or annual subscription basis.

  • Auto-Renewal: Paid subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date.

  • Payment Processing: We use third-party payment processors (e.g., Stripe, Paystack). By providing a payment method, you authorize us to charge all applicable fees to that method.

  • Taxes: Subscription fees are exclusive of any taxes, levies, or duties. You are responsible for paying all applicable taxes, except for taxes based on GentFlo's net income.


Intellectual Property

Your Data and Outputs

  • Your Data: You retain all ownership rights to your Mission Brief, business data, lead databases, and uploaded media.

  • AI Outputs: Subject to your compliance with these Terms, GentFlo assigns to you all rights, title, and interest in the specific AI-generated outputs (e.g., page copy, email sequences, ad creatives) created specifically for your workspace. You acknowledge that due to the nature of AI, similar outputs may be generated for other users.

GentFlo IP

GentFlo retains all ownership rights to the Service, including the underlying software, platform architecture, the Agent's decision logic, the page builder JSON schemas, and the proprietary prompts used to generate outputs. You may not reverse engineer, scrape, or attempt to extract the underlying source code or AI models of the Service.


Disclaimers of Warranties

THE SERVICE, INCLUDING ALL AI-GENERATED OUTPUTS AND AGENT ACTIONS, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENTFLO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE AI WILL ACHIEVE ANY SPECIFIC BUSINESS RESULTS, CONVERSION RATES, OR REVENUE.


Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GENTFLO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR LEADS.
GENTFLO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO GENTFLO FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.


Term, Termination, and Data Deletion

  • Term: These Terms remain in effect as long as you use the Service.

  • Termination by You: You may cancel your subscription or delete your workspace at any time via your account settings.

  • Termination by Us: We may suspend or terminate your access to the Service if you breach these Terms.

  • 30-Day Data Grace Period: When you delete a workspace or cancel your account, your data (including Lead CRM data and Mission Briefs) is deactivated and placed in a 30-day quarantine period. This allows you to recover your account in the event of accidental deletion. After 30 days, your data will be permanently and irreversibly deleted (hard deleted) from our active systems, unless retention is required by law.


Changes to These Terms

We may revise these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the Effective Date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.


Contact Information

If you have any questions about these Terms, please contact us at: